Solving ‘Error creating CloudFront Distribution: AccessDenied: Your account must be verified’

As part of testing Goldstack templates I often create new AWS accounts and deploy a number or resources to them. Today I came across the following error while trying to stand up a CloudFront Distribution

 Error: error creating CloudFront Distribution: AccessDenied: Your account must be verified before you can add 
new CloudFront resources. To verify your account, please contact AWS Support (https://console.aws.amazon.com/support/home#/) and include this error message.
│       status code: 403, request id: xxxx
│

While the error message does indicate that we should ‘contact AWS Support’, it took me a while to figure out where exactly to raise the required request.

Thus I thought the following steps could be a good reference for anyone else facing this issue:

  • Create a new Service Limit Increase Case
    • Limit Type: choose CloudFront Distributions
    • Distribution Id: leave empty
    • Limit: choose Web Distributions per Account
  • Wait for a few hours until your request is approved

I usually do not get this message when deploying a CloudFront distribution for the first time. So I assume my account may have been flagged because of something that I did. Interested to hear in which situations others encounter this error message.

One thought on “Solving ‘Error creating CloudFront Distribution: AccessDenied: Your account must be verified’

  1. Any feedback on how to prevent these issues?
    We also provision new aws accounts quite frequently under an AWS org with a long billing history but new accounts are getting flagged more frequently and throw errors when trying to buy domain names or setup cloudfront distributions.

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